Shipping Methods and Rates
SkinCeuticals.com ships to all 50 U.S. States via UPS Ground for a standard charge of $5.00. If you are a registered SkinCeuticals Member and your order totals $100 or more, SkinCeuticals will ship your order complimentary via UPS Ground to the contiguous United States. SkinCeuticals.com processes orders Monday - Friday in the order in which they are received. Please allow 1-2 business days for order processing and up to 5 business days for shipping. UPS delivers Monday-Friday.
Please note that due to the unique formulation of Adult Anti-Acne System, Advanced Brightening System , Advanced Pigment Corrector, Age-Defying Laser + Antioxidant System, AOX+ Eye Gel, Blemish + Age Defense, LHA Solution, Phloretin CF Gel, Phloretin CF, Resveratrol B E -- Federal Air Safety regulations indicate that orders can only ship via ground shipping and cannot be made to Alaska and Hawaii. We apologize for any inconvenience and thank you for understanding.
APO/FPO, PO Boxes, U.S. Territories and International Shipping
At this time, SkinCeuticals.com does not ship to APO/FPO, PO Boxes, U.S. Territories or to international addresses.
Returns and Exchanges
If for some reason you are not satisfied with your SkinCeuticals.com order, you can return or exchange it in its original packaging with the original packing slip within 90 days of purchase date.
To return or exchange an item(s), please call Customer Service at 1-800-771-9489 Monday through Thursday from 8:30am to 5:30pm CST, or Friday from 8:30am to 3:30pm CST to receive a Return Authorization number that you should mark on the outside of your package. Complimentary shipping will be provided for all returns and exchanges made within 90 days of original purchase date.
When you return your purchase to SkinCeuticals.com within 90 days of purchase date, you will receive a full refund to your credit card for the price of the
item(s). A credit will be issued to the credit card that was used in the original purchase. We ask that you allow up to 30 days for the credit process.
You can exchange your SkinCeuticals.com purchase within 90 days for another item(s) of equal or greater value.
Items received more than 90 days after purchase date may not be returned or exchanged.
Only items purchased on SkinCeuticals.com can be returned to SkinCeuticals.com. Items purchased in a skincare professional's office or elsewhere must be returned to their original point of purchase.
If you have questions about how to return or exchange an item, Customer Service Specialists are available to assist you Monday through Thursday from 8:30am to 5:30pm CST, or Friday from 8:30am to 3:30pm CST at 1-800-771-9489.
If you have not found what you are looking for our Customer Service Specialists are available to assist you Monday through Thursday from 8:30am to 5:30pm CST, or Friday from 8:30am to 3:30pm CST. Feel free to give us a call at (800) 771-9489 or email us by filling out this form.