OUR COMMITMENTS
The safety and health of our employees and community is our top priority. Our distribution centers have taken necessary precautions and implemented new protocols to keep our community as safe as possible including temperature checks, wearing gloves and masks, and keeping social distance at all times. Additionally, all equipment and work areas are cleaned and sanitized throughout the day.
Due to the precautionary measures we have put in place to protect our team against COVID-19, orders may take longer to process and shipping times may increase to 6 – 8 business days.
SUPPORTING THE HUNGER RELIEF EFFORTS OF FEEDING AMERICA
We see beauty in strong community. We see beauty in supporting those in need. We’re proud to be a part of the L’Oréal USA family of brands, which has donated $250,000 to Feeding America to provide emergency support for their COVID-19 Response Fund and help hungry families across the U.S. We are all in this together.
SUPPORTING THE HEALTH AND SAFETY OF HEALTHCARE PROFESSIONALS
We feel a deep responsibility to support this community of healthcare professionals who are providing critical medical care to their patients during this crisis. SkinCeuticals is providing alcohol-based hand sanitizer free of charge to doctors, pediatricians, dermatologists, and nurses across the United States. This is part of the L'Oréal USA solidarity plan.
SkinCeuticals is also donating Biocellulose Restorative Masques to essential workers at hospitals on the front lines who have been experiencing skin irritation and discomfort from personal protective equipment.
OTHER WAYS TO CONNECT
Join us LIVE on Instagram every Tuesday and Saturday at 3PM ET to connect with our SkinCeuticals experts and physician partners. Ask questions and learn about in-office treatments and at-home products for every stage in your skincare journey.
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SHIPPING UPDATE
Due to COVID-19 safety measures to protect our shipping employees at this time, orders (including ShopRunner orders) may take longer to process and shipping times may increase to 3 – 5 business days.
CONTACT US
Please feel free to contact us by chatting with one of our licensed aestheticians (Monday through Friday, 9AM – 7PM ET) and Saturday, 12PM – 4PM ET), by filling out the form here, or calling us toll-free at 1-800-771-9489 (Monday through Friday, 9AM – 7PM ET).
If you are looking for a SkinCeuticals skincare professional, please use our Skincare Professional Locator. Note that openings and hours of operation may vary by location during this unprecedented time.
