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Contact Us



Please feel free to contact us via Live Chat, by filling out the form below, or call us toll-free at 1-800-771-9489. If you are looking for a SkinCeuticals skincare professional, please use our Skincare Professional Locator.

Tracking Your Order

Click to track your order. Once your order has shipped, you will receive a Shipping Confirmation email with a tracking number for your order. Please allow approximately 3-5 days for the processing and shipping of all orders.

Shipping Update

Due to COVID-19 safety measures to protect our shipping employees at this time, orders may take longer to process and shipping times may increase to 3 – 5 business days.

Shoprunner Update

Due to COVID-19 safety measures to protect our shipping employees at this time, Shoprunner orders may take longer to process and shipping times may increase to 3 – 5 business days.

For additional Customer Service information, please click here.

To see if we can answer your question now, please click here to view our frequently asked questions.

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