Contact Us
For US consumers only. We care about your privacy. If you have questions about how we use information about you, please see our privacy policy. Non-US consumers should visit the country website serving their region.
Please feel free to contact us via (available Mon – Sat: 11:00am to 11:00pm EST and Sundays 11am-4pm EST), by filling out the form below, or call us toll-free at 1-800-771-9489 (available Mon- Fri, 9am-7pm EST). If you are looking for a SkinCeuticals skincare professional, please use our Skincare Professional Locator.
By contacting SkinCeuticals, whether by phone, email, or chat, I agree to SkinCeuticals’ Term of Use (which includes an arbitration provision to resolve disputes), and I have read and acknowledge SkinCeuticals’ Privacy Policy. Phone calls, chats, or emails with Us are recorded, stored, and accessible to Our third-party service provider(s). We leverage technologies provided by Our third-party service provider(s), including artificial intelligence, in responding to You. We leverage these technologies to, amongst other reasons, to identify and classify the reason You reach out to Us, to help Our customer service agents identify solutions to Your inquiry, and to help Our customer service agents prepare a response to You and other reasons listed in our Privacy Policy.
Tracking Your Order
Click here to track your order. Once your order has shipped, you will receive a Shipping Confirmation email with a tracking number for your order. Please allow 1-2 business days for order processing and 1-5 business days for shipping, depending on the selected shipping method.
UPS Ground: 3-5 Business Days
UPS 2nd Day Air: 2 Business Days
UPS Next Day Air: 1 Business Day
Returning Your Order
Your ultimate satisfaction with SkinCeuticals is our goal. Therefore, we gladly accept a return of any item(s) purchased at skinceuticals.com upon receiving it within 30 days of the purchase date. Simply click here to initiate a return and generate a complimentary pre-paid label.
When you return your purchase to Skinceuticals.com within 30 days of purchase date, you will receive a full refund to your original method of payment for the price of the item(s). We ask that you allow up to 30 days for the credit process once your return has been received.
Items received more than 30 days after purchase date may not be returned. We do not offer exchanges at this time.
Only items purchased on Skinceuticals.com can be returned to Skinceuticals.com. Items purchased in a skincare professional's office or elsewhere must be returned to their original point of purchase.
For additional Customer Service information, please click here.
To see if we can answer your question now, please click here to view our frequently asked questions.
