What Is Auto-Replenishment
SkinCeuticals Auto-Replenishment is a convenient way for you to get the skin care products you want delivered on a regular schedule. We automatically send your favorite skin care products to you based upon your chosen frequency. The service is easy to use and customizable, you can update your orders at any time in your account on SkinCeuticals.com As a member of the SkinCeuticals auto-replenishment program, you will receive complimentary ground shipping plus 5% off each auto-replenishment order.
You always have complete control over your SkinCeuticals auto-replenishment orders. You will receive an email reminder 10 days before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting the Auto-Replenishment section of your SkinCeuticals.com account. Changes to orders can be made any time before the next scheduled shipment date and you can cancel at any time.
How do I Join The Auto-Replenishment Program?
Joining SkinCeuticals Auto-Replenishment program is easy; it can be done while browsing on a product page or while reviewing items in the shopping cart. To get started, simply select the auto-replenishment option for next to your desired skin care product, select your preferred shipment frequency and then check out as normal.
What Will Happen After I Join Auto-Replenishment Program?
After you sign up for auto-replenishment, you will receive an email confirming your order and frequency. This email will include a link to access the Auto-Replenishment section in your account where you can manage your future orders, auto-replenishment products and account information such as billing and address details.
We will place your auto-replenishment orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 10 days before each auto-replenishment order. You will also receive email notifications regarding other important information related to your auto-replenishment account, such as if your item is discontinued or out of stock, if you cancel your replenishment, and confirmation when an order is placed successfully.
How Do I Make Changes To My Auto-Replenishment Order?
You can change your auto-replenishment order next order date, skip an order, change your selected frequency, or cancel an auto-replenishment order by visiting the Auto-Replenishment section in your account on SkinCeuticals.com. Please allow up to 24 hours for modifications or cancellations to be processed.
Change an order date: To change your next order date, please visit the Auto-Replenishment section within your account and click the Change Date button to the right of the next shipment date then select a new date for your order. This will change the order date for the entire Auto-Replenishment order.
Skip a delivery: To skip an auto-replenishment order, please visit the Auto-Replenishment section within your account and click the Skip Order button to the right of the upcoming order date to skip the entire order.
Change shipment frequency: To modify the delivery frequency for an auto-replenishment item, please visit the Auto-Replenishment section within your account. The current delivery frequency is displayed next to each auto-replenishment item in a dropdown menu next to “every”. To change the delivery frequency for an individual auto-replenishment item, simply click the frequency dropdown next to the item you would like to modify and select your next desired frequency from the dropdown menu.
Send an order now: To send an Auto-Replenishment order now, please visit the Auto-Replenishment section within your account and click the Send Now button to the right of the upcoming order date to send the entire order.
Cancel Auto-Replenishment item: To cancel an Auto-Replenishment item, please visit the Auto-Replenishment section within your account and click the “Cancel Subscription” link to the right of the item you wish to cancel. You’ll be prompted to confirm this action and indicate your reason for cancelling. Once you’ve selected a cancel reason and clicked the Stop Subscription button, your subscription will be cancelled and no future orders will be placed. You will receive an email notification confirming this action. Please allow up to 24 hours for any modifications or cancellations to be processed.
How Do I Make Changes To My Auto-Replenishment Account Information?
To review or modify your Auto-Replenishment account information, visit Auto-Replenishment section in your account on SkinCeuticals.com.
To change your shipping address for an order, click the Edit link located directly below the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all Auto-Replenishment and future orders unless otherwise noted.
To change your billing address for an order, click the Edit link located directly below the current billing information. This will open a new page where you can add new payment information. This billing information will apply to all Auto-Replenishment and future orders.
Please remember to press OK and verify that your updated information saved successfully. Please allow up to 24 hours for any modifications or cancellations to be processed.
How Do I View My Future Deliveries?
Your very next scheduled orders will be listed in the Auto-Replenishment section in your account on SkinCeuticals.com
How Do I Combine Items To Be In The Same Order?
Auto-Replenishment items that have the same order date, shipping address, billing address and payment method will ship as one order. If you have more than one Auto-Replenishment item and want the items to ship in the same order, simply visit the Auto-Replenishment section of your account and change the next order dates to be the same. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method.
Can I Add Additional Items To My Existing Auto-Replenishment Subscription Or Order?
Yes. To do so, you must be logged into your SkinCeuticals.com account. Visit the skin care product page you wish to add to your order and find the “Add this to my order on:” button. When you click this button, you will have the option to add the item as one time only or as an auto-replenishment item.
What Types Of Payment Are Accepted For Auto-Replenishment?
All auto-replenishment orders require a credit or debit card payment. Alternative payment forms, such as PayPal or AfterPay, cannot be accepted at this time.
If you have not found what you are looking for our Customer Service Specialists are available to assist you Monday through Friday from 9am to 7pm EST. Feel free to give us a call at (800) 771-9489 or email us by filling out this form.