FAQ
Where can I buy SkinCeuticals products?
Feel secure when purchasing your SkinCeuticals products from one of the following authorized sources:- AUTHORIZED SKINCARE PROFESSIONAL
To find an authorized dermatologist, plastic surgeon, medical spa, or other qualified premium skincare professional near you, visit our SKINCARE PROFESSIONAL LOCATOR - SKINCEUTICALS WEBSITE
WWW.SKINCEUTICALS.COM - AUTHORIZED ONLINE RETAILERS
dermstore.com, lovelyskin.com, skincarerx.com, skinstore.com, bluemercury.com, redimenmd.com, skintypesoutions.com, theskinspot.com, skintruth.com.
LOOK OUT FOR THIS SEAL ON AUTHORIZED WEBSITES:
CAUTION: UNAUTHORIZED RETAILERS
If the product has been purchased outside of our official list of authorized retailers mentioned above, SkinCeuticals will not take any responsibility for the purchasers’ dissatisfaction. In addition, by purchasing outside of our channel, you are taking the risk of buying “fake” counterfeited products.
SKINCEUTICALS FIGHT AGAINST COUNTERFEITERS
- We continuously upgrade our product tracking technologies.
- We regularly make test purchases and when we identify counterfeit products, we immediately take legal action against the counterfeiters.
- We are currently working with law enforcement regarding counterfeit products that have been identified on unauthorized channels.
If you suspect that you may have received counterfeit product and you would like to file an official report, please contact SkinCeuticals
How Can I Track My Order?
To track your order, please fill out the information requested HERE. The tracking number can be found in your shipping confirmation email or it can also be accessed via the Order History section for SkinCeuticals registered members. If you have questions about your order, please call us at 1-800-771-9489, live chat with us or send us an email and we will be happy to assist you.Product/Regimen Questions?
FINDING THE RIGHT PRODUCTS FOR YOUOn SkinCeuticals.com you are able to browse products by Category, Skin Type, or Skin Condition. Simply visit the SkinCeuticals.com homepage and use the product browsing drop-down menu that best suits your needs.
TAKE OUR REGIMEN FINDER QUIZ
Click HERE to take our regimen finder quiz, exclusive to skinceuticals.com, to answer a few questions and receive your recommended product regimen to achieve your results.
SEARCHING BY KEYWORD
There is a search box located at the top right of each page on SkinCeuticals.com. Simply type in the name of a product or other search term and click Go and you will be brought to a search results page.
FIND A SKINCEUTICALS SKINCARE PROFESSIONAL
SkinCeuticals.com is proud to work with thousands of professional skincare partners throughout the United States. Click here to use our Skincare Professional Locator to find a SkinCeuticals Skincare Professional near you.
Ingredient Inquiries
Full ingredient lists for each product are featured on each product page on skinceuticals.com. Please Contact Us with your specific questions or concerns.Can I return and/or exchange items from my order?
Your ultimate satisfaction with SkinCeuticals is our goal. Therefore, we gladly accept a return of any item(s) purchased at skinceuticals.com upon receiving it within 30 days of the purchase date. Simply click here to initiate a return and generate a complimentary pre-paid label.
When you return your purchase to Skinceuticals.com within 30 days of purchase date, you will receive a full refund to your original method of payment for the price of the item(s). We ask that you allow up to 30 days for the credit process once your return has been received.
Items received more than 30 days after purchase date may not be returned.
Only items purchased on Skinceuticals.com can be returned to Skinceuticals.com. Items purchased in a skincare professional's office or elsewhere must be returned to their original point of purchase.
