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FAQ

Where can I buy SkinCeuticals products?
Feel secure when purchasing your SkinCeuticals products from one of the following authorized sources:

  1. AUTHORIZED SKINCARE PROFESSIONAL
    To find an authorized dermatologist, plastic surgeon, medical spa, or other qualified premium skincare professional near you, visit our SKINCARE PROFESSIONAL LOCATOR

  2. SKINCEUTICALS WEBSITE
    WWW.SKINCEUTICALS.COM

  3. AUTHORIZED ONLINE RETAILERS
    dermstore.com, lovelyskin.com, skincarerx.com, skinstore.com, bluemercury.com, redimenmd.com, skintypesoutions.com, theskinspot.com, skintruth.com.


LOOK OUT FOR THIS SEAL ON AUTHORIZED WEBSITES:
AUTHORIZED SEAL


CAUTION: UNAUTHORIZED RETAILERS
If the product has been purchased outside of our official list of authorized retailers mentioned above, SkinCeuticals will not take any responsibility for the purchasers’ dissatisfaction. In addition, by purchasing outside of our channel, you are taking the risk of buying “fake” counterfeited products. 

SKINCEUTICALS FIGHT AGAINST COUNTERFEITERS
  • We continuously upgrade our product tracking technologies. 
  • We regularly make test purchases and when we identify counterfeit products, we immediately take legal action against the counterfeiters. 
  • We are currently working with law enforcement regarding counterfeit products that have been identified on unauthorized channels. 
HOW CAN YOU HELP?
If you suspect that you may have received counterfeit product and you would like to file an official report, please contact SkinCeuticals

How Can I Track My Order?
To track your order, please fill out the information requested HERE. The tracking number can be found in your shipping confirmation email or it can also be accessed via the Order History section for SkinCeuticals registered members. If you have questions about your order, please call us at 1-800-771-9489, live chat with us or send us an email and we will be happy to assist you. 

Product/Regimen Questions?
FINDING THE RIGHT PRODUCTS FOR YOU
On SkinCeuticals.com you are able to browse products by Category, Skin Type, or Skin Condition. Simply visit the SkinCeuticals.com homepage and use the product browsing drop-down menu that best suits your needs.

TAKE OUR REGIMEN FINDER QUIZ
Click HERE to take our regimen finder quiz, exclusive to skinceuticals.com, to answer a few questions and receive your recommended product regimen to achieve your results.

SEARCHING BY KEYWORD
There is a search box located at the top right of each page on SkinCeuticals.com. Simply type in the name of a product or other search term and click Go and you will be brought to a search results page.

FIND A SKINCEUTICALS SKINCARE PROFESSIONAL
SkinCeuticals.com is proud to work with thousands of professional skincare partners throughout the United States. Click here to use our Skincare Professional Locator to find a SkinCeuticals Skincare Professional near you.

Ingredient Inquiries
Full ingredient lists for each product are featured on each product page on skinceuticals.com. Please Contact Us with your specific questions or concerns.

Can I return and/or exchange items from my order?
To return an item(s), please call 1-800-771-9489 and our customer service representatives will help process your return for orders within 30 days of purchase date.

When you return your purchase to Skinceuticals.com within 30 days of purchase date, you will receive a full refund to your original method of payment for the price of the item(s). We ask that you allow up to 30 days for the credit process once your return has been received.

Items received more than 30 days after purchase date may not be returned.

Only items purchased on Skinceuticals.com can be returned to Skinceuticals.com. Items purchased in a skincare professional's office or elsewhere must be returned to their original point of purchase.

Why are there multiple charges on my credit card?
When you submit an order to your credit card company an authorization hold for the amount of the order is obtained. An authorization hold is not a charge and may appear to be an amount slightly higher than the order total. It is monies held by the credit card company which guarantees that funds will be available when the order is billed. Should you encounter a problem when placing an order, several authorizations may appear on your statement. These will be deleted by the credit card company automatically usually within 7-10 business days. Should you have additional questions or concerns, please email us here. Or, call us toll-free at 1-800-771-9489, Mon – Fri 9am-7pm EST. A SkinCeuticals Representative will be happy to assist you.

What is your maximum purchase policy?
Orders placed on SkinCeuticals.com are limited to 3 units per product.
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