Shipping Methods and Rates
SkinCeuticals.com ships to the contiguous United States via UPS Ground for the following rates: Orders of $1.00-100.00 for a $5.00 shipping rate; Orders of $100.01-$200 for a $6.00 shipping rate; Orders of $200.01-$300.00 for $7.00 shipping rate; and Orders $300.01 and above for a $8.00 shipping rate. Orders shipping to Alaska or Hawaii must ship via 2nd day Air.
If you are a registered SkinCeuticals Member and your order totals $100 or more, SkinCeuticals will ship your order complimentary via UPS Ground to the contiguous United States. SkinCeuticals.com processes orders Monday - Friday in the order in which they are received. Please allow 1-2 business days for order processing and up to 5 business days for shipping. UPS delivers Monday-Friday.
Please note that due to the unique formulation of Adult Anti-Acne System, Advanced Brightening System , Advanced Pigment Corrector, Age-Defying Laser + Antioxidant System, AOX+ Eye Gel, Blemish + Age Defense, Hyaluronic Acid Intensifier (H.A.), LHA Solution, Phloretin CF Gel, Phloretin CF, Resveratrol B E – Federal Air Safety regulations indicate that orders can only ship via ground shipping and cannot be made to Alaska and Hawaii. We apologize for any inconvenience and thank you for understanding.
APO/FPO, PO Boxes, U.S. Territories and International Shipping
At this time, SkinCeuticals.com does not ship to APO/FPO, PO Boxes, U.S. Territories or to international addresses.
Returns and Exchanges
Please note due to COVID-19, our normal 30 day return policy will be extended to 60 days if for some reason you are not satisfied with your SkinCeuticals.com order. We do not process exchanges at this time.
To return an item(s), please call Customer Service at 1-800-771-9489 Monday through Friday from 9am to 7pm EST to receive a Return Authorization number that you should mark on the outside of your package. Complimentary shipping will be provided for all returns made within 30 days of original purchase date. Please send your package to the following return address:
75 Steam Boat Blvd
Manchester, PA 17345
When you return your purchase to SkinCeuticals.com within 30 days of purchase date, you will receive a full refund to your credit card for the price of the
item(s). A credit will be issued to the credit card that was used in the original purchase. We ask that you allow up to 30 days for the credit process.
Items received more than 30 days after purchase date may not be returned.
Only items purchased on SkinCeuticals.com can be returned to SkinCeuticals.com. Items purchased in a skincare professional's office or elsewhere must be returned to their original point of purchase.
If you have questions about how to return an item, Customer Service Specialists are available to assist you Monday through Friday from 9am to 7pm EST at 1-800-771-9489.
What Is Subscription Service?
SkinCeuticals Subscription Service is a convenient way for you to get the skin care products you want delivered on a regular schedule. We automatically send your favorite skin care products over $55.00 to you based upon your chosen frequency. The service is easy to use and customizable, you can update your orders at any time in your account on SkinCeuticals.com As a member of the SkinCeuticals subscription service, you will receive complimentary shipping on all subscription orders over $55.00 plus 1 complimentary sample on your second subscription order and 2 complimentary samples on your third and fourth subscription orders.
You always have complete control over your SkinCeuticals Subscription Service orders. You will receive an email reminder 10 days before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting the Subscription section of your SkinCeuticals.com account. Changes to orders can be made any time before the next scheduled shipment date and you can cancel at any time.
How do I Join Subscription Service?
Joining SkinCeuticals Subscription Service is easy; it can be done while browsing on a product page or while reviewing items in the shopping cart. To get started, simply select the Subscription option for next to your desired skin care product, select your preferred shipment frequency and then check out as normal.
What Will Happen After I Join Subscription Service?
After you join SkinCeuticals Subscription Service, you will receive an email confirming your Subscription order. This email will include a link to access the Subscription section in your account where you can manage your future orders, Subscription products and account information such as billing and address details.
We will place your Subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 10 days before each Subscription order. You will also receive email notifications regarding other important information related to your Subscription account, such as if your item is discontinued or out of stock, if you cancel your replenishment, and confirmation when an order is placed successfully.
How Do I Make Changes To My Subscription Order?
You can change your Subscription Service next order date, skip an order, change your selected frequency, or cancel a Subscription order by visiting the Subscription section in your account on SkinCeuticals.com. Please allow up to 24 hours for modifications or cancellations to be processed.
Change an order date:
To change your next order date, please visit the Subscription section within your account and click the Change Date button to the right of the next shipment date then select a new date for your order. This will change the order date for the entire Subscription order.
Skip a delivery:
To skip a Subscription order, please visit the Subscription section within your account and click the Skip Order button to the right of the upcoming order date to skip the entire order.
Change shipment frequency:
To modify the delivery frequency for a Subscription item, please visit the Subscription section within your account. The current delivery frequency is displayed next to each subscription item in a dropdown menu next to “every”. To change the delivery frequency for an individual subscription item, simply click the frequency dropdown next to the item you would like to modify and select your next desired frequency from the dropdown menu.
Send an order now:
To send a Subscription order now, please visit the Subscription section within your account and click the Send Now button to the right of the upcoming order date to send the entire order.
Cancel Subscription item:
To cancel a Subscription item, please visit the Subscription section within your account and click the “Cancel Subscription” link to the right of the item you wish to cancel. You’ll be prompted to confirm this action and indicate your reason for cancelling. Once you’ve selected a cancel reason and clicked the Stop Subscription button, your subscription will be cancelled and no future orders will be placed. You will receive an email notification confirming this action. Please allow up to 24 hours for any modifications or cancellations to be processed.
How Do I Make Changes To My Subscription Service Account Information?
To review or modify your Subscription account information, visit Subscription section in your account on SkinCeuticals.com.
To change your shipping address for an order, click the Edit link located directly below the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all Subscription Service and future orders unless otherwise noted.
To change your billing address for an order, click the Edit link located directly below the current billing information. This will open a new page where you can add new payment information. This billing information will apply to all Subscription Service and future orders.
Please remember to press OK and verify that your updated information saved successfully. Please allow up to 24 hours for any modifications or cancellations to be processed.
How Do I Combine Items To Be In The Same Order?
Subscription items that have the same order date, shipping address, billing address and payment method will ship as one order. If you have more than one Subscription item and want the items to ship in the same order, simply visit Subscription section of your account and change the next order dates to be the same. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method.
Can I Add Items To My Next Order With An Existing Subscription Service Order?
Yes. To do so, you must be logged into your SkinCeuticals.com account. Visit the skin care product page you wish to add to your order and find the “Add this to my order on:” button. When you click this button, you will have the option to add the item as one time only or as a subscription item.
What Types Of Payment Are Accepted For Subscription Service?
All Subscription orders require a credit or debit card payment. Alternative payment forms, such as PayPal, cannot be accepted at this time.
If you have not found what you are looking for our Customer Service Specialists are available to assist you Monday through Friday from 9am to 7pm EST. Feel free to give us a call at (800) 771-9489 or email us by filling out this form.