Please note due to COVID-19, our normal 30 day return policy will be extended to 60 days if for some reason you are not satisfied with your SkinCeuticals.com order. We do not process exchanges at this time.
To return an item(s), please visit the Order section of My Account
and select ‘Start Return’ next to the order you wish to return. If you do not have an Account, please enter your Order Number, Email Address, and Zip Code (billing or shipping) associated with the order you wish to return here
. Print your complimentary return label, pack the item(s) to be returned, along with the Return Form attached to the bottom of your invoice, in the original package if possible.
When you return your purchase to SkinCeuticals.com within 30 days of purchase date, you will receive a full refund to your credit card for the price of the item(s). A credit will be issued to the credit card that was used in the original purchase. We ask that you allow up to 30 days for the credit process.
Items received more than 30 days after purchase date may not be returned.
Only items purchased on SkinCeuticals.com can be returned to SkinCeuticals.com. Items purchased in a skincare professional's office or elsewhere must be returned to their original point of purchase.
If you have questions about how to return an item, Customer Service Specialists are available to assist you Monday through Friday from 9am to 7pm EST at 1-800-771-9489.